We are committed to achieving and maintaining the highest standards in all aspects of our service provision and physical surroundings for the benefit of our service users.
To enable us to continuously improve the quality and safety of our services, we pay particular attention to Clinical Governance measures within the organisation. Retention of our ‘Approved Centre’ status from the Mental Health Commission for all three approved centres (St. Patrick’s University Hospital, St. Edmundsbury Hospital & Willow Grove) underlines how effective we have been in enforcing these measures. Indeed, we received commendations for ‘excellent service care’ following our most recent annual inspection.
A comprehensive programme of quality improvement was introduced by our Clinical Governance Committee after the Mental Health Matters strategy was first launched and regular clinical audits are now carried out, with the results then reported back to the Committee. In collaboration with St. John of God, we have established a clinical benchmarking process while our child protection policy has been comprehensively reviewed and independently audited.
Our risk management policies include incident reporting, complaints handling and adverse event review/analysis – our incident review process continues to provide invaluable information to evaluate the clinical performance of the entire service. We also continue to implement our policies governing our relationship with pharmaceutical and medical device industries to ensure that our clinical decision-making is transparent, ethical and free of undue commercial influence. In this way, it is reflective of the highest standards of treatment and care.
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