If you are currently using our services, you can now sign up to register to use Your Portal.
Find out more below
How do I get started?
When one of our staff gets in touch with you to discuss an aspect of your care, such as to arrange an appointment, they may ask you if you are interested in signing up to Your Portal. If you would like to sign up, the staff member will note this and inform you that a member of our Service User IT Support (SUITS) service will contact you within two working days to take you through the registration process.
When SUITS has confirmed your registration, this will be noted in your St Patrick’s Mental Health Services (SPMHS) electronic health record. Our staff members will be able to see from this electronic health record if you are registered to use Your Portal, and so will not ask you again if you are interested in signing up.
If you do not wish to sign up when you are first asked, but decide later that you would like to use the portal, you can begin the registration process at any time by letting a member of your care team know of your interest.
Alternatively, you can use the online form below to note your interest in using the portal at any time, as outlined below.
Please note that you will need to share your email address in order to sign up to use Your Portal.
Can I register online?
You can use the 'Register for Your Portal' form below to begin the registration process to access Your Portal.
From after two working days of when you submit the form, our SUITS service will contact you to continue the registration process.
When the SUITS team is in touch, you will receive an email from Patients Know Best (PKB), which hosts the portal, inviting you to register for Your Portal; you can see an example of this email here. There is a link in the email which enables you to complete the registration process to use Your Portal. The SUITS team will then go through this process together with you.
What do I need to complete the registration process?
When you indicate your interest in signing up to use Your Portal, you will be asked to indicate a convenient date and time for our SUITS service to call you and confirm your registration. Please note that this registration call may take up to 20 minutes.
Please have a device with access to email available at the time of the call as you will receive an email from PKB which contains a link essential for your registration.
During the call, you will also be asked to:
- provide your date of birth
- create your unique password for the portal which must contain:
- 10 or more characters
- At least one uppercase letter
- At least one lowercase letter
- At least one number from zero to nine
- At least one symbol (such as ! / # / * / &).
Following confirmation of your registration on the call, you will be able to log into and use Your Portal.
Can I change my mind after signing up?
If you have signed up to use Your Portal but later decide that you would like to opt out, you can do so.
Please make your request to opt out to our SUITS service by emailing firstname.lastname@example.org or by completing the online form which will be made available. A member of SUITS will support you through the opt-out process.
When your decision to opt out is confirmed, access to your portal records will be frozen. You or anyone you have shared your record with will no longer be able to log into your portal. We will stop sending or adding information to Your Portal, but will continue to be able to view the information you previously shared with your SPMHS team; this is a standard requirement to meet medical record data retention regulations. Your frozen portal record will then be retained in line with these regulations, unless you decide to sign up to use the portal again.
Continue to…Service User IT Support