If you are currently using our services, you can now sign up to register to use Your Portal.
Find out more below
How do you get started?
When one of our staff gets in touch with you to discuss an aspect of your care, such as to arrange an appointment, they may ask you if you are interested in signing up to Your Portal. If you would like to sign up, the staff member will note this and you will be sent an email from our Service User IT Support (SUITS) team with information about what to expect from the registration process.
Later, you will receive an email from Patients Know Best (PKB), which hosts the portal, inviting you to register for Your Portal; you can see an example of this email here. Clicking on the link in the email will take you through the registration process to use Your Portal. If you need any support with registering, please contact our SUITS service.
When you have registered, this will be noted in your St Patrick’s Mental Health Services (SPMHS) electronic health record. Our staff members will be able to see from this electronic health record if you are registered to use Your Portal, and so will not ask you again if you are interested in signing up.
If you do not wish to sign up when you are first asked, but decide later that you would like to use the portal, you can begin the registration process at any time by letting a member of your care team know of your interest.
Alternatively, you can use the online form below to note your interest in using the portal at any time, as outlined below.
Please note that you will need to share your email address and Eircode in order to sign up to use Your Portal.
Can you register online?
You can use the 'Register for Your Portal' form below to begin the registration process to access Your Portal.
After submitting the form in a few days, our SUITS service will send you an email with information about what to expect from the registration process.
Later, you will receive an email from PKB, which hosts the portal, inviting you to register for Your Portal; you can see an example of this email here. Clicking on the link in this email will take you through the registration process to use Your Portal. If you need any support with registering, please contact the SUITS team.
Can you ask a family member or carer to register on your behalf?
A family member, advocate or carer can register for Your Portal on your behalf, with your consent. However, they should be sure to use your email address, rather than their own, to do this.
If you want a family member or carer to have access to your records after your registration is complete, they can be added in the ‘Sharing’ section of Your Portal; in this case, they will need to use their own email address. This will allow them to set up their own portal account and enables you to control the level of access they have to your records.
What do you need to complete the registration process?
When you click on the link in your registration email from PKB, you will be brought through to complete the registration process.
You will be asked to create your unique password which must follow these rules:
• 10 or more characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number 0-9
• At least one symbol, for example ! # * & % @.
Please note that you will need to supply your email address and Eircode in order to complete your registration.
If you need support with the registration process, you can contact our SUITS team
Following confirmation of your registration, you will be able to log into and use Your Portal.
Can you change my mind after signing up?
If you have signed up to use Your Portal but later decide that you would like to opt out, you can do so.
Please make your request to opt out to our SUITS service by emailing email@example.com or by completing the SUITS online form. A member of SUITS will support you through the opt-out process.
When your decision to opt out is confirmed, access to your portal records will be frozen. You or anyone you have shared your record with will no longer be able to log into your portal. We will stop sending or adding information to Your Portal, but will continue to be able to view the information you previously shared with your SPMHS team; this is a standard requirement to meet medical record data retention regulations. Your frozen portal record will then be retained in line with these regulations, unless you decide to sign up to use the portal again.
Why does no information show in Your Portal when you first register?
We are unable to add any care and treatment information to Your Portal until you have registered. Once you have registered, future correspondence and information from SPMHS will start to be available within the portal, such as your appointment details. In the meantime, you can add your own information if you wish.
Continue to…Service User IT Support