Your Portal | Next steps

I have just started the registration process. What happens next?

You will shortly receive an email from Patients Know Best (PKB), our portal provider; you can see an example of this email here. This will be your invitation to register. It is important that you keep an eye out for this email and follow the instructions in the email to complete your registration and get access to Your Portal.

You will receive a second email from PKB with the subject “Access to your record has changed”. You do not need to do anything when you receive this email. It is just letting you know that Your Portal account has now been linked to your SPMHS care team. You and your care team are now able to access Your Portal.

When you are completing the registration process, your details will be automatically filled in on the registration screen. Please do not change these details; however, please make sure that your details are correct, including your current address and Eircode. If any of this information needs to be updated, continue registering and then contact our Service User IT Support (SUITS) service to let them know what changes are required.

As you are registering, you will also see the categories that each of the SPMHS teams has access to. These categories are set up automatically; please do not change these settings.

You will be asked to create your unique password which must follow these rules:

• 10 or more characters
• at least one uppercase letter
• at least one lowercase letter
• at least one number 0-9
• at least one symbol, for example ! # * & % @.

You will also be asked to confirm that you have read the user agreement and privacy policy from PKB here. 

What happens when my registration to Your Portal is confirmed?

Once you are registered, you may receive documents relating to your care; get your appointment information through Your Portal; or be sent requests to complete online assessment forms or questionnaires. This will depend on the service you are attending. For example, if you are attending a Dean Clinic, you may receive documents for post-discharge appointments, receipts and invoices in Your Portal. If you need to receive a specific document by post, please contact your service to request this.

Are there any extra steps I can take when I’m registering?

When you are registering with or logging into Your Portal, a pop-up screen may display in your web browser, asking if you would like to save the email address and password you are using. It is recommended that you do not do this.

You can choose to use two-factor authentication (2FA) on Your Portal. This acts as an extra layer of security to prevent unauthorized access. To enable 2FA, you will need to download and use an authenticator app on your phone. It is recommended to use 2FA if you can. You can learn more about how to use 2FA, after you have completed your portal registration process: see our 2FA guide here.

Why is there no information showing in Your Portal when I first log in?

We are unable to add any care and treatment information to Your Portal until you have finished registering. When you are fully registered, future communications and information from SPMHS will start to be available within the portal, such as your appointment details. In the meantime, you can add your own information if you wish.

How do I get started with Your Portal?

For details about how to use Your Portal, as well as other helpful information, visit the Library in Your Portal by scrolling down the homepage and clicking Treatments > Library. You can also access the Library from the welcome message on the homepage inside Your Portal.  See more on using the Library here.

Who do I contact for help?

If you need support registering for Your Portal, or you have changed your mind and do not wish to register for Your Portal, please contact SUITS staff.

Please note that if you have not completed your registration within 90 days, your account will no longer be available. If you change your mind and wish to register after this, you will need to fill in the online registration form again.