If you are currently using our services, you can sign up to register to use Your Portal from 29 June 2020.
Find out more below
How do I get started?
From 29 June 2020, when one of our staff gets in touch with you to discuss an aspect of your care, such as to arrange an appointment, they may ask you if you are interested in signing up to Your Portal. If you would like to sign up, the staff member will note this and inform you that a member of our Service User IT Support (SUITS) service will contact you within two working days to take you through the registration process.
When SUITS has confirmed your registration, this will be noted in your St Patrick’s Mental Health Services (SPMHS) electronic health record. Our staff members will be able to see from this electronic health record if you are registered to use Your Portal, and so will not ask you again if you are interested in signing up.
If you do not wish to sign up when you are first asked, but decide later that you would like to use the portal, you can begin the registration process at any time by letting a member of your care team know of your interest. You will also be able to use an online sign-up option from 29 June 2020.
Please note that you will need to share your email address in order to sign up to use Your Portal.
Can I register online?
You will be able to use an online form to begin the registration process to access Your Portal from 29 June 2020.
Once you have submitted the form to confirm that you wish to sign up to use Your Portal, our SUITS service will contact you within two working days.
You will receive an email from Patients Know Best (PKB), which hosts the portal, inviting you to register for Your Portal. This may happen before the SUITS service has contacted you; you can see an example of this email here. There is a link in the email you will receive which enables you to complete the registration process to use Your Portal.
You can begin the registration process as soon as you receive the email from PKB. If you are happy to begin the registration process yourself and haven’t yet received this email, it can be worth checking your spam folder to ensure the email didn’t arrive there.
If you prefer, you can wait for the SUITS service to get in touch and go through the process together with you.
Can I change my mind after signing up?
If you have signed up to use Your Portal but later decide that you would like to opt out, you can do so.
Please make your request to opt out to our SUITS service by emailing firstname.lastname@example.org or by completing the online form which will be made available. A member of SUITS will support you through the opt-out process.
When your decision to opt out is confirmed, access to your portal records will be frozen. You or anyone you have shared your record with will no longer be able to log into your portal. We will stop sending or adding information to Your Portal, but will continue to be able to view the information you previously shared with your SPMHS team; this is a standard requirement to meet medical record data retention regulations. Your frozen portal record will then be retained in line with these regulations, unless you decide to sign up to use the portal again.
Continue to…Service User IT Support