- What can I bring?
- What you can bring for your stay at Willow Grove?
- What can you not bring for your stay at Willow Grove?
- What are the visiting times?
- Am I allowed to use my iPod?
- Can I use my mobile phone?
- What about confidentiality?
- Can I make a suggestion or complaint?
- What time do I have to get up at?
- What time do I have to go to bed at?
- Do I have my own bedroom?
- Will I be safe?
- Appropriate clothes for day and night including a jacket for outdoor activities
- Toiletries including roll on deodorant (sprays not allowed)
- Books/Magazines you enjoy reading
- Some items to personalise your bedroom
- Small amount of pocket money (maximum €20)
What can you not bring for your stay to Willow Grove?
- TV sets, laptops, cameras or DVD players. A laptop will be assigned to you upon admission to Willow Grove which you can use for educational purposes. There are also two stationary computers in the lounge area of the Unit which are available to all young people in order to access the internet etc.
- Inappropriate viewing material (magazines, computer games, CD’s, DVD’s over 16, etc)
- Any sharp items (knives, scissors etc)
- Any items of high value
- Belts or cords
- Stimulant drinks, beverages in cans (bottles only please)
- Alcohol, street/illegal substances or “Headshop” products
It is preferred that no more than 3 nominated people visit at the one time, as this can cause the Unit to become very busy and may prove difficult for some young people.
All visitors must be pre-approved by your parents and individually named on your list of agreed visitors. Any visitor under the age of 18 must be accompanied by an adult already named on your visitor list.
You will be allowed your music device in between the times you attend the group programme and again throughout the evening. Ipods or music devices with access to the internet or a camera facility are not permitted
Special earphones will be provided upon admission which you can use to safely listen to your ipod in your bedroom.
Personal mobile phones are not permitted on the Unit. Instead you will be provided with a mobile phone without a camera facility during your time at the Unit which you can insert your own SIM card into in order to make calls, send messages etc. The sim card must be a regular sim (as a nano sim needs an adaptor).
Mobile phone usage is restricted to certain times throughout the day in order to avoid disruption to the group programme.
The staff at Willow Grove all work as part of a Multidisciplinary Team which means that information about you will be shared between all team members. We do this in order to ensure that you receive the best possible care and treatment.
Sharing information with a person outside the team will only happen in consultation with you and in accordance with our child protection policy. We are required to share information about you with your parents/carers and where possible aim to do this in conjunction with you.
Absolutely. The staff at Willow Grove aim to provide care and treatment of the highest standard and therefore require constant feedback from young people about what’s helpful and what’s not.
Comments on both the positive and negative aspects of the service are welcome and all information gathered is used to evaluate and improve our service on an ongoing basis. Nursing staff can provide you with instruction regarding these procedures.
During the week morning wake up calls usually start after 8am with breakfast being served at 8.30am.
At night bedtime is at 10.30pm with lights out at 11.00pm. During the weekends these times are more flexible as we know young people like to get up late and go to bed later!
All young people who stay at Willow Grove have their own bedroom with en-suite facilities attached. Upon admission you will be assigned a fob which you can use to open and lock your bedroom door exclusively.
The only other people with access to your bedroom are Unit staff. The bedroom corridor will be closed off during the day while you are attending the group programme. Young people are not allowed to enter each other’s bedrooms at any time.
The team at Willow Grove work very hard to ensure that this Unit remains a safe space at all times. Nursing staff routinely carry out checks throughout the day. These checks ensure that all young people are present and okay whilst also ensuring that no items that could potentially be unsafe have entered the Unit.
Nursing staff will also go through any items/property brought into the Unit after admission/overnight leave. You can help us with this process by remembering to go through any new items you bring onto the Unit with a staff member before returning to you room and also making sure that your visitors do likewise.
If for any reason you feel unsafe on the Unit please approach any member of the multidisciplinary team as soon as possible.